We are updating the statuses available.Now you will be able to choose Outreach 1,Outreach 2, and Terminated for coverage loss.
Along with the Terminated coverage loss status, we have introduced the ability for your organization to update the client list to reflect clients who are no longer eligible for outreach due to having lost coverage. Your organization can take advantage of this if they send an Ineligibility file.
We also updated the client list so that it fills more of the screen’s real estate and displays 20 clients instead of 10 and has more even spacing for the columns.
You will also notice that the app is now responsive to screen sizes.
Why
New Statuses
Previously, when you were assigned a client and trying to get in touch with them, they sat in Outreach status until they enrolled or declined. It was hard to see at a glance how many times someone had been contacted.
With this update, we’ve introduced two new granular, in-progress statuses to replace Outreach : Outreach 1 and Outreach 2. These statuses give you and your team clear visibility into where each client is on their journey toward enrollment.
The new Terminated for Coverage loss status distinguishes clients who lose eligibility for outreach specifically due to insurance termination from clients found ineligible during initial outreach.
Responsive Screens
We want to make our screens responsive so that the app can be easily navigated regardless of a user’s screen size. We also updated the client list so that it fills more of the screen’s real estate and displays 20 clients instead of 10.
How
These updates will appear on the app week of November 9, 2026!
- The basics: Head over to the client list and you’ll see all these changes live. The next time you outreach a client and don’t reach them,update their status to Outreach 1 or Outreach 2 depending on which attempt you are on.
- If your organization has decided to use the Ineligible workflow, you will see these changes in the client list and in client status modals.
- Log into the app using a computer, tablet or smartphone. Protip: Make sure you have a strong internet connection so that the app works as expected.
As always, please reach out to us at support@impactcarehq.com if you have any questions. We hope you enjoy this update!