Dorothy Ho
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Articles
Recent activity by Dorothy Ho-
09.18.25 Product update: Clinical Encounters
A new feature called Clinical Encounters is arriving in the IMPaCT app on September 18!What it is: Clinical Encounters is a new feature that helps you track your clients’ past and upcoming doctors’...
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Statuses: Updating client status
Client status in the client chart When you're looking at a client's chart, you'll see their status located under their IMPaCT ID on the left hand side of the page. You can update their status at an...
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09.11.25 Product update: Screener updates
We’re making updates to categories in the Screener and Type of Support on September 11, 2025!What: We’re updating the wording of a few questions in the Screener and renaming one Type of Support.Why...
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09.11.25 Product update: AI Scribe
A new feature called AI Scribe is arriving in the IMPaCT app on September 11!What: AI Scribe is a feature that records and summarizes client conversations. It acts like an expert note-taker that ke...
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Notes: Types of Support
When entering notes for client encounters, selecting the “type of support” from the drop down menu helps define and categorize what was accomplished during that encounter. You can select as many ty...
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08.04.25 Product update: Custom highlighting on the client list
An update to the client list is coming the week of August 4!What: We’re updating the client list to allow customization of “Last Contact” and “Mgr Review” date-highlighting rules! Currently these d...
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AI Scribe: Using AI Scribe to create notes
About AI ScribeAI Scribe is a feature that records and summarizes client conversations. It takes a recording of a conversation, transcribes it, then sends the transcript to an AI tool to create a s...
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07.08.25 Product update: Outreach report updates
We’re updating the Outreach report on July 8! What: We’re updating the Outreach report to integrate the removal of the Maybe status and the addition of the Ineligible status. (Read more about those...
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AI Scribe: FAQs for CHWs
Overview1. What is AI scribe?AI Scribe is a new feature that records and summarizes client conversations. It acts like an expert note-taker that keeps track of everything you discuss and creates a ...
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07.08.25 Product update: Ineligible status
There’s a new client status coming to the IMPaCT app on July 8! What: A new client status called “Ineligible” is being added to the IMPaCT app. This is for clients who are not yet enrolled and no l...