Dorothy Ho
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Articles
Recent activity by Dorothy Ho-
12.15.25 Product update: File upload
A new feature called File Upload is arriving in the IMPaCT app in December!What it is: File Upload is a new feature that helps you store and keep track of documents that you use in your work with c...
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Client list: Default view
Let's learn how to navigate the client list. After you log in as a CHW you'll be taken to the Clients where you'll see a list of clients in your organization. This list includes clients at all diff...
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12.15.25 Product update: Hospitalized date in the client list
What it is: In the client list there’s a column called “Hospitalized” which has been greyed out up to now. We’re turning this column on so that it displays the most recent hospitalization from your...
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Client list: Expanded columns and Action filter
The default view of the client list is information that you’ll see for all clients across all statuses. Now we’ll cover the fields that you see when you click on the large, teal arrow button on the...
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11.04.25 Product update: Re-eligibility and Action filter updates
What: We’re adding a new element, a re-eligibility flag, to the client list and client profiles. This flag lets you know when clients who have previously closed out or did not enroll have become el...
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10.30.25 Product update: PCP and Care Coordinator fields
What: We are updating the “Support System” section of the client profile to help you more easily keep track of your client’s PCP (primary care physician) and Care Coordinator. In addition, if your ...
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10.29.25 Product update: Reporting bugs resolution
On October 29, 2025, we resolved 2 bugs were affecting reports in the IMPaCT app. The bugs and their details are below: Reports affected: Closeout report, Progress reportMetric affected: Percent of...
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Client profile: Prevention of duplicate clients
Duplicate client warning: how it works Duplicate clients create a lot of confusion and re-work! To prevent this, the app checks whether a new client that is being created already exists in your org...
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10.07.25 Product update: Reporting updates
What: We’re giving the reports a major update to make it easier to find and understand the data you need! Here’s what’s changing: A new report. You’ll now have four reports! Outreach report: Track...
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Statuses: Definitions
Statuses: DefinitionsThroughout a client's time with your program, they will go through different stages, for example from being eligible for the program to working with a CHW to completing their p...