Welcome to the IMPaCT app! We're glad to have you here.
Here’s how to get set up.
1. First, you'll need an authenticator app on your phone. You might already have one such as Microsoft Authenticator, Google Authenticator, or Duo.
If you don’t have an authenticator app, go to the App store and download the Google Authenticator app (it’s free to download and use!).
2.Next, check your email for an account invitation email.It will say “Welcome to IMPaCT” and there will be a link you can click to set up your account. It will look like this:
3. When you click the “Set up account” button you will be prompted to create a new password. Once you do this, go ahead and sign in with your email and new Password.
4.Next you will see a screen with a QR code that looks like the image below. That’s your cue to open up your authenticator app!
Please note: It's really important that you use your authenticator app to scan this QR code. If you try to use your regular phone camera it won't work.
5. Now in your authenticator app on your phone: find and click the plus button. If you’re using Google Authenticator it’s in the bottom right of the screen. Then select “Scan a QR code” to open your phone's camera.
6. Now that you have the camera from the authenticator app Hold up your phone’s camera to the QR code. Once the QR code registers you’ll see a new 6-digit code appear at the bottom of the authenticator app. This means that your authenticator app has successfully been linked to your IMPaCT account.
Hooray!
7.The next time you sign in, you’ll enter your email and password as usual. Then you’ll get a prompt to enter a 6-digit code. When you see the prompt, that’s your cue to open your authenticator app on your phone and find the number linked to your IMPaCT account.
Remember, the 6 digit code changes every 30 seconds. Enter the 6-digit number from the authenticator app into the IMPaCT site and you’ll be in!
Note: we’ve shown how it works in the Google Authenticator app – other authenticator apps work in a very similar way.
Need help or have any questions? Visit this troubleshooting guide or please reach out to support@impactcarehq.com . We are happy to help!